Foxtrot
Services / Admission CRM & ERP

Admission CRM & ERP

The system that tracks every enquiry from first click to enrolled student — not a spreadsheet three people update differently.

What's Included

One Record, From First Enquiry to Admission

Auto-Assignment & Routing

Every new enquiry is routed to a telecaller the moment it arrives — by source, campaign, or simple round-robin — with nothing sitting unassigned in an inbox.

Visual Admission Pipeline

A Kanban-style board — New → Contacted → Visit Scheduled → Admitted — so anyone can see where every enquiry stands at a glance.

Call Logging & Notes

Every call is logged against the student's record automatically, with outcome and notes — no separate spreadsheet to keep updated.

Follow-Up Reminders

Automatic reminders make sure an enquiry that hasn't been followed up on doesn't just quietly go cold.

Management Dashboards

Live conversion rates, telecaller performance, and source-wise ROI — one screen your leadership team will actually open.

Role-Based Access

Admins, managers, and telecallers each see exactly what their role needs — nothing more, nothing they shouldn't.

How This Service Works

From Setup to a Live Pipeline

01

Data Migration & Setup

Existing enquiry data is imported and pipeline stages, roles, and assignment rules are configured around how you already work.

02

Team Onboarding

Telecallers and managers are trained on the CRM before go-live, so day one is spent calling leads, not learning software.

03

Enquiries Start Flowing

Every new lead is auto-assigned and tracked from first contact through to admission, with nothing falling through a gap.

04

Continuous Reporting

Weekly and monthly reports show conversion rates and team performance, so decisions are based on data, not guesswork.

Built for Every Role

One System, Three Very Different Jobs

Institution Leadership

A single dashboard for conversion rates, source ROI, and team performance — no more waiting on a manually compiled report.

Telecallers

A daily queue of assigned enquiries with full call history and notes, so every call starts with context.

Admissions Managers

A live pipeline view across every telecaller, with reminders that surface enquiries at risk of going cold.

Free Lead Audit

See Exactly Where Your Enquiries Are Leaking

Tell us a little about your institution and we'll walk through your current enquiry-to-admission process — no cost, no obligation, and no sales pitch you didn't ask for.