Foxtrot
Services / Telecaller Setup & Training

Telecaller Setup & Training

Hiring support, scripting, and CRM-integrated calling — a telecalling desk that actually converts enquiries into visits and admissions.

What's Included

A Desk That Converts Calls, Not Just Logs Them

Hiring Support & Screening

Help identifying and screening candidates suited to admissions calling — not just any telesales hire.

Script Development

Call scripts written in your institution's own tone and vocabulary, not a generic sales template.

CRM-Integrated Calling

Telecallers work directly from the CRM's queue — no separate list to dial from, nothing to reconcile after.

Automatic Call Logging

Every call's outcome and notes are logged automatically the moment it ends, tied to the enquiry record.

Objection Handling Training

Telecallers are trained on the specific objections your institution actually hears, with responses that work.

Ongoing Performance Coaching

Coaching sessions built around real call outcomes — what converted, what didn't, and why.

How This Service Works

From Hiring to Coached, Converting Calls

01

Hiring & Screening

We help identify and screen candidates suited to admissions calling, whether hiring new or training existing staff.

02

Script & Process Training

Telecallers are trained on custom scripts and the CRM workflow before taking a single live call.

03

Live Calling Begins

Calling starts from day one, with every call CRM-logged and every enquiry tracked through to its outcome.

04

Coaching From Real Outcomes

Call outcomes are reviewed regularly and coaching is built around what's actually converting, not assumptions.

Scripts, Not Guesswork

Every Call Follows a Script Tuned to You

  • Written in your institution's own tone, not a generic sales template
  • Structured around common objections your telecallers actually hear
  • Built to guide toward one clear next step — a visit or a callback
Sample Call Script
1Opening

Introduce, confirm the enquiry, set the tone

2Qualifying Question

Understand what the parent or student is looking for

3Objection Handling

Respond to hesitation with prepared, honest answers

4Next Step

Book a visit, schedule a callback, or confirm interest

Sample script structure shown for illustration.

Free Lead Audit

See Exactly Where Your Enquiries Are Leaking

Tell us a little about your institution and we'll walk through your current enquiry-to-admission process — no cost, no obligation, and no sales pitch you didn't ask for.